Bus Jam Escape: Color Puzzle
Game Support
Contact us with questions about gameplay, ads, purchases or privacy.
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Frequently asked questions
How do I report a bug?
Include the level number, device model, iOS/Android version and game version. You may attach a screenshot without personal information.
I watched an ad but did not receive a reward.
Tell us the game version and approximate time, and whether the ad was closed early. Do not send passwords or payment details.
My purchase is missing.
Check that you are using the correct store account. Use the in-game restore option for the permanent Remove Ads product. Consumable coin packs may not restore in the same way after reinstalling. If the issue continues, share the product name and store transaction reference with support, not payment-card details.
Can I submit a privacy request?
Yes. Email info@sourspark.com with Bus Jam Escape and your request. The game does not create a SourSpark account; local data is removed on your device. Provider tools also apply to advertising/store data held by those providers.